23. September 2015
Bobby Cameron of Forrester Research recently published a report entitled, "CIOs' Top Five Career-Ending Digital Transformation Challenges." It's an excellent report that explores career-ending situations for CIOs.
There are a lot of articles and blog posts on what it takes for a CIO to be successful. What educational pedigree is best? What kinds of employees should they surround themselves with? What tools are essential for the job? There is much less information available on what the CIO needs to avoid. What are the mistakes that could literally end a CIO's career? These five things are definitely on the can't do list.
|The customer's satisfaction will soon outrank both product quality and price in terms of importance. This means the CIO must have a commitment to pleasing their customers.|
1. Failing to Value the Customer
By the year 2020, customer satisfaction ratings will be more important to a brand's success than either quality or price. If a COI isn't focused on customer experience, they simply will not survive the present and coming Era of the Customer. Customer service can't just be one of the things on the CIO's radar. It has to be the most important thing on his/her radar.
2. Failing to 'Think Big'
It's easy for a COI to become overly focused on the organization's systems and processes instead of the bigger picture: what those systems and processes should be doing for the business. Instead of looking at a given project, step back and ask what that project should actually do for the business. What goals should this project meet? What should the outcome of the project be? Think big! Remember, the CIO must have an external focus as well as an internal focus.
3. Allowing Your Business to Linger in Technical Debt
CIOs (in fact, most organizational officers) have become far too complacent when it comes to accepting technical debt How much is okay? How much is too much? How much can technical debt cost the business in terms of latency, errors, and frustration until it gets the CIO's attention? It's time to say 'enough' and put an end to technical debt. It's killing the CIO's reputation, both within the organization and externally.
4. Failing to Initiate 'Meaningful Change
Some CIO's (actually, this is epidemic among all IT professionals) are so hyper focused on the 'tech speak' that makes them sound like they know what they are doing, that they neglect completely to illustrate to their organizations what the tech changes mean to the users and customers. Unless the technology is producing real, meaningful, easy to explain results to the organization it's designed to serve, it is not 'meaningful change'.
Does the organization have faith that the CIO will deliver meaningful technologies and that they will safeguard the organization's most valuable secrets? If not, the CIO could soon be out of a job.
5. Failing to Earn the Organization's Trust
This one is last, but it certainly isn't least. In fact, it's probably number one in terms of importance. CIOs are losing the trust of their organizations. A failure to produce a solid system that does what it's supposed to do or an inability to keep the organization's critical data secure is seen as an incompetence that cannot be ignored, and in most cases, cannot be forgiven. Many CIOs are a single data breach or system failure away from losing their jobs.
The good news is, avoiding these killer mistakes is not that difficult to do. With the right technologies and mindset, the CIO can deliver killer technologies and instill trust and respect, both within their organization and among their external customers. Would you like more insight, advice, and in-depth analysis for today's successful CIO? Visit NETSCOUT and subscribe to our CIO Brief today.