Technology - A multi-national diversified technology company is on the path to outsourcing 100% of their IT including VoIP and network management. They also rely heavily on Infrastructure as a Service (IaaS) to manage identity and other requirements. The company always looks to the cloud first when adopting new IT services.
Education - As K-12 education moves quickly to adopt and leverage online learning experiences, IT departments are faced with new challenges that are often out of their span of control. A large award-winning U.S. Public School District that uses multiple online learning, testing, and classroom management applications faced a challenge in providing expect quality of service for its end-users, their students.
Manufacturing - A large multinational electronics manufacturing services company using cloud based applications, infrastructure, and platforms to streamline IT encountered an issue with the service from its SaaS supplier. The hosted service had an outage and notified executives at the manufacturing company before the company's IT division had even known there was a problem. This led to the appearance that IT was not aware of everything in their own network.